Delivery & Returns

Delivery

Getting your Rubens Barn-doll safe and sound to you is of great importance to us! Your doll prepares itself for delivery within 1-2 working days from receiving your order. A confirmation will be sent to your email once you are done shopping. When your doll is on its way, you will receive details for tracking its whereabouts.

The journey of a Rubens Barn doll can take between 1-7 working days, but can take longer if you live remotely. If your doll is not available, or in case of any delays, we will let you know by email.

For more information about our delivery policies, see here!

Returns

We are sure you will love your new friend, however we understand that at times you might have second thoughts. If for some reason you are not satisfied with your Rubens Barn, you may return your doll within 14 days from its arrival for an exchange or for a full refund. Before this, please contact us first at info@rubensbarn.com.

Please ensure that the doll is in the same shape as when (s)he arrived to you and with all tags/labels attached. The return should include the order receipt/confirmation (preferably printed out) with your name, postal address, email address and order number. We do not cover the cost for the return shipping.

Once your Rubens Barn returns back to us, we will send you a new one or refund you as soon as possible within 30 business days at the latest. We will refund the price that your doll was purchased at. Returns (but not reclamations) are to be sent to:

Logistikpalatset Borås AB
Evedalsgatan 5
504 35 Borås
Sweden

For more information about our return policies, see here!

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From the blog

28 May

Make an Outfit to WIN a Cutie Activity doll!


Want to WIN? It's easy. Design your outfit and share it on Facebook or Instagram. See instructions below!

15 Nominees will WIN a doll!

We will nominate 15 designs representing the 3 following categories:

  1. Interest & Hobby
  2. Creative upcycling
  3. Nature

The public will then vote for 1 finalist from each category. Altogether 3 finalists!

The finalists with be featured on our...

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28 May

Skapa kläder och VINN en Cutie Activity docka!


Vill du ha chansen att vinna? Det är lätt. Designa din outfit och dela den på Facebook eller Instagram. Se anvisningarna nedan!

Av de 15 Nominerade kommer en att vinna en Cutie Activity docka

Vi kommer att nominera 15 mönster som representerar de 3 följande kategorierna:


1. Intressen & Hobby
2. Kreativt återvinning
3. Natur

Man kommer sedan kunna rösta fram 1 finalist från...

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