Terms & Conditions

This website is operated by Design Rubens Sweden AB. Throughout the website, the terminology “we”, “us” and “our” refer to Design Rubens Sweden AB. The terminology “you” and “customer” refer the user of this website. The words “site” and “website” are being used interchangeably to refer to this and all webpages operated by Design Rubens Sweden AB. In using the site, you agree to all terms of service, conditions, policies and notices stated on the site. In visiting or purchasing anything from the site, you agree to be bound by the following terms and conditions including any additional terms, conditions, policies and notices referenced or available by hyperlink, email or verbal notice (e.g. through phone). Any new features, tools, updates and changes which are added to the current site or store will also be subject to the terms and conditions. You can review the most current version of the website terms and conditions at any time on this page.

Please read carefully through these terms and conditions before using our site and services. It is your responsibility to periodically check this page for any changes. Thereby your continued use of the site following any changes confirms acceptance of those changes.

General Conditions

By agreeing to these terms and conditions, you confirm that you are the age of majority in your state of residence. We reserve the right to limit and/or refuse the sales of our products to any person, company, geographic region or jurisdiction for any reason at any time. Given a change or cancelation of an order, we may attempt to notify you by contacting the email, billing address or phone number provided at the time of your order.

Certain products may be exclusively available only through our website. These products may be available in limited quantities and editions.

We make constant efforts to display our products as accurately as possible to match their real-life representation. We cannot guarantee that the monitor of your computer or mobile device will accurately display color and fabric texture.

Our products or services may not be used for any illegal or unauthorized purpose or activities. You must not perform destructive activities such as transmit viruses, harmful codes or perform cyber-attacks on our website. A violation of any of our terms and conditions can result in immediate termination of your services as well as further legal actions.

We reserve the right to update, modify or discontinue our service without notice at any time. We may change any errors, inaccuracies or omissions occurring on our website as well as update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We will not be held liable for any modification, price change discontinuance of our products or services.

Third-Party Content and Links

Certain content, products and services through our website may include materials and links from/to third-parties. Links may redirect you to third-party websites unaffiliated with us. We are not liable for examining or evaluating the content of third-party materials, websites, products or services. Complaints, disputes or questions concerning third-party products should be directed to the third-party.

Submissions of Content

If you send us submissions such as contest entries, creative ideas, feedback, product reviews, suggestions, plans, proposals or other materials by post, email or other medium, you agree that we may at any time, without restriction, modify, copy, translate, publish, distribute and use it in any of our platforms.

All content in this website such as images, texts, trademarks, logos and design is owned by Design Rubens Sweden AB and is legally protected by Swedish and International copyright protection.

Delivery

All orders are processed and sent from Logistikpalatset Borås AB, Evedalsgatan 5, 504 35 Borås, Sweden, and shipped by DB Schenker, UPS or DHL.

Online orders are generally processed and packaged within 1-2 business days from receiving them. An order confirmation will be sent to the customer after the completion of a purchase. Once the package is shipped out, the customer will receive tracking details for the delivery. Delivery to most regions within EU takes 1-7 business days but can take longer to remote areas. A package is not considered lost until 45 days from shipment. If the ordered item is out of stock, or in case of any delay of delivery, the customer will be informed by email.

We cannot be held liable for any parcels that get lost or stolen as a result of specific delivery instructions left for the carrier.

Product and Service Prices

The prices are subject to change without notice. The Swedish VAT of 25% is included for shipping destinations within the EU. VAT is not included into the prices for destinations outside the EU. All prices on the online store are converted to appropriate currencies accepted by Design Rubens Sweden AB.

Prices do not take into account local taxes and/or duties thereby the customer is responsible for paying these fees upon receiving the goods. The cost of shipping for each package is determined according to the shipping method.

Privacy Policy and Payments

To properly process orders, we request contact details such as the customer’s name, postal address, telephone number and email address. The information is held within confidentiality and transferred to the shipping company to ensure the delivery of goods to its destination.

The customer’s name, postal address, telephone number, email address and payment card details are confidentially processed by Stripe. Stripe payment system is easy and secure, accepting all major cards from customers around the world on web or in mobile apps. The credit card information entered into your payment form is never sent to your server but is transferred directly to Stripe. For more information on Stripe’s Privacy Policy, see here.

Order Confirmation

Upon receiving an order we will send the customer an order confirmation by email within 24 hours. If the customer does not receive one, they should contact: info@rubensbarn.com.

Reclamation

A product is faulty if it is damaged upon the customer receiving it, or where a manufacturing fault occurs within 6 months of purchase. Design Rubens Sweden AB warrants its products to be free from fault from the date of receiving the goods. Given any fault or defect in products, the customer is advised to first contact info@rubensbarn.com.

If the product has not been purchased from this site (beginning with www.rubensbarn.com), the customer must be directly in contact to the shop that they originally purchased the product from.

Before any form of compensation is made for a product purchased from this site, the faulty product must be returned to us for inspection. We will cover the shipping costs of a faulty product and the delivery of a replacing one. For more information on product reclamation, see here!

Returns

Given dissatisfaction with a purchase, returns can be made within 14 days of receiving the order for an exchange or for a full refund of the item (does not include transport cost). Before returning an item, the customer is advised to first contact info@rubensbarn.com. Each product must be returned in its original condition and packaging as when received and with all tags/labels attached. When returning an item, the shipment is to be paid by the customer. The return should include the order receipt with the customer’s name, postal address, email address and order number. We are not liable for returned packages lost or damaged in return shipping.

Upon our receiving of the returned goods, a refund will be made as soon as possible within 30 business days at the latest. We will refund the price that the product was purchased at (including discounted items). Returns (not including reclamations – see reclamations above) are to be sent to:

Logistikpalatset Borås AB
Evedalsgatan 5
504 35 Borås
Sweden

Force Majeure

In the event of technical updates to our systems or force majeure events, such as strikes, labor disputes, revolution, extreme weather conditions, war, mobilization or unforeseen military call, sabotage, failure of electricity or any other entity beyond our control, Design Rubens Sweden AB cannot be held liable for meeting or maintaining its services. However, efforts to minimize damages caused by any of the mentioned circumstances will be made.

Governing Law

These terms and conditions comply with Swedish law and any disputes shall be settled by arbitration in accordance with the Rules of the Arbitration Institute of the Stockholm Chamber of Commerce. The place of arbitration shall be Gothenburg, Sweden.

Contact Information

Any questions or inquiries concerning the use of this website should be sent to info@rubensbarn.com.

Company Information

Design Rubens Sweden AB
Kvarnbacken 2
435 42 Mölnlycke
Sweden

Phone no: +46 (0)33 - 723 22 70
Email: info@rubensbarn.com
VAT no: SE556671941401

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