We are sad to hear that your Rubens Barn-doll got hurt! We constantly work on improving each handmade Rubens Barn since quality is important for us. Here’s what you can do:
A Purchase Directly from Rubens Barn
We kindly ask you to send us a picture of the injury. Please include a picture of the tag on the doll (see picture below). This is important for our quality improvement.
Additionally, attach your receipt to your message.
Send your message to email@example.com.
A Purchase from Another Shop
Kindly contact the shop that you originally made your purchase from. Attach a receipt to your message along with a picture of the injury and the tag on the doll (see picture below).
For more information about our reclamation policies, see here!